- Is my data secure?
- JAM TECH runs on encrypted connections (HTTPS), private cloud hosting, and per-company accounts. Customer, job, and billing records stay inside that company’s organization. Staff access is invite-only. See our Privacy Policy for how we handle personal and calendar data.
- How long does onboarding take?
- Most crews can be set up in days, not months: company profile, first admin, customers, and the first week of jobs. Training dates are scheduled with you. A live demo is the first step so we size the work correctly.
- Do I need Apple or Android?
- No. The office and field apps run in the browser on iPhone, Android, tablets, laptops, Windows, and Mac. Techs do not need a separate app store install to see today’s route.
- How long does the demo last?
- A live walkthrough is typically 30–45 minutes. If we open a guided sandbox for your trade, it is set for 7 days so you can click through with your own examples. We do not leave public demo passwords on the website.
- Can I bill out of JAM TECH?
- Yes. Completed work ties back to invoices you can send to the customer. Package pricing for your JAM TECH subscription is tracked in the program you buy; customer invoices are your bills to homeowners and commercial accounts.
- Is it fully mobile?
- Yes for the work that happens in the field: today’s jobs, status, photos, and completion. The office has a wider desktop layout for customers, calendar, and billing, and that layout still works on a tablet.
- What about tech support?
- Email sales@jamtechs.com or call the office during business hours. Support is included with your program. After-hours, send email—we pick it up the next business day.
