Terms of Service

These Terms of Service ("Terms") are an agreement between you and JAM TECH Inc ("JAM TECH," "we," "us") for use of the JAM TECH field-service CRM and related websites and services at www.jamtechs.com (the "Service"). By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you can bind that organization, and "you" includes that organization.

JAM TECH provides software for managing customers, jobs, field technicians, online booking, and related operations for service businesses. Features may include calendar availability checks (free/busy) when users connect Google or Microsoft calendars, messaging, and media capture for visits. We may update, add, or remove features as we improve the product.

Access is typically by invitation or provisioning by JAM TECH or your organization admin. You must provide accurate account information, keep credentials confidential, and notify us promptly of unauthorized use. You are responsible for activity under your account. Organization admins are responsible for who they invite and for the data their organization stores in the Service.

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent purposes
• Attempt to access other organizations' data or bypass security controls
• Reverse engineer, scrape, or overload the Service except as allowed by law
• Upload malware or content you do not have rights to use
• Misuse calendar or messaging integrations (for example, connecting accounts you are not authorized to connect)

We may suspend or terminate access for violations or to protect the Service and other users.

You retain ownership of customer, job, and other content you submit ("Customer Data"). You grant JAM TECH a limited license to host, process, and display Customer Data solely to provide and support the Service. You are responsible for having the rights and consents needed to use Customer Data in the Service (including SMS consent where applicable).

The Service may integrate with third parties such as Google Calendar, Microsoft Outlook, maps/places providers, email, and SMS. Those services are governed by their own terms and privacy policies. JAM TECH is not responsible for third-party services. Calendar connections are optional; disconnect them at any time in Field Settings.

Service businesses may use JAM TECH to send transactional booking and service-visit texts to recipients who have consented to that business's messaging program. Message frequency varies and is typically 1–5 messages per booked visit. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to opt out, START to re-subscribe, or HELP for help.Carriers are not liable for delayed or undelivered messages. Each service business's booking page links to the privacy policy, messaging terms, and support contact that apply to its program.

Paid programs, seat limits, and fees are as agreed in your order, proposal, or package description (see Programs). Unless otherwise stated, fees are non-refundable once a billing period begins. We may change pricing for renewals with reasonable notice.

JAM TECH and its licensors own the Service, software, branding, and documentation. These Terms do not transfer any ownership of JAM TECH intellectual property to you. You may not copy or redistribute the Service except as expressly permitted.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAM TECH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that scheduling, calendar free/busy, messaging, or maps will be uninterrupted or error-free.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAM TECH AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO JAM TECH FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

You will defend and indemnify JAM TECH against claims arising from your Customer Data, your use of the Service, or your violation of these Terms, except to the extent caused by JAM TECH's willful misconduct.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if required for legal or security reasons. Upon termination, your right to use the Service ends. Sections that by nature should survive (including ownership, disclaimers, liability limits, and indemnity) will survive.

Our Privacy Policy describes how we collect and use personal information, including Google and Microsoft calendar connection data.

We may update these Terms by posting a revised version at /terms and updating the "Last updated" date. Continued use after changes constitutes acceptance. If you do not agree, stop using the Service.

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Courts in South Carolina have exclusive jurisdiction, except where applicable law requires otherwise.

JAM TECH Inc, 6650 Rivers Ave, North Charleston, SC; 843-284-6178; sales@jamtechs.com.